Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"? They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. We did the run-around with their support team for more than a week and STILL have not gotten paid. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We understood and gave them time even though that seemed like a very long time to wait for a startup. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!Īfter making our first sales we were told we would have to wait 2 weeks to get our first deposit. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. Also.we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. It really just gives you more reports than a one brick & mortar plus online store needs. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. it made sense to change to the cloud based program they were really encouraging us to move to. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
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